Enhancing non-verbal communication through gamification: the case of treasure hunt
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Resumen
Resumen: Una versión adaptada del juego serio de "búsqueda del tesoro" puede ayudar a los participantes a mejorar sus habilidades no verbales y comprender el papel crucial del liderazgo de servicio. Este trabajo de caso con diez participantes describe cómo los individuos tienden a usar las reglas tradicionales cuando consideran estar al tanto de un juego / situación. Sin embargo, en este trabajo de caso, se observó cómo en el “aprender haciendo”, los individuos lograron salir de su zona de confort y aprender las nuevas reglas mientras las practicaban. Además, estos casos prácticos ayudaron a enseñar la importancia de las habilidades de comunicación no verbal y el papel blando de los líderes de servicio.
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